Privacy Policy

GLOWOLF ("we," "us," "our," or "the Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.glowolfdiesel.com (the "Site") and purchase our products.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site.

1. Information We Collect

1.1 Information You Provide Directly

When you create an order, contact customer service, or interact with our Site, we may collect:

  • Contact information: full name, email address, phone number, shipping and billing address
  • Order information: product selections, order history, purchase details
  • Payment information: credit/debit card details (processed securely through our payment providers; we do not store full card numbers on our servers), PayPal transaction details
  • Communication records: emails, messages, or other correspondence you send to us

1.2 Information Collected Automatically

When you visit our Site, we and our third-party service providers automatically collect certain technical and usage data:

  • Device and browser information: IP address, browser type and version, operating system, device type
  • Usage data: pages visited, time spent on pages, click patterns, referring URLs, pages viewed before and after visiting our Site
  • Location data: approximate location derived from your IP address
  • Cookies and tracking technologies: see Section 4 below for details

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order processing and fulfillment: processing payments, arranging shipping, and delivering your orders
  • Customer service: responding to your inquiries, handling returns, refunds, and warranty claims
  • Marketing communications: sending you promotional emails, product updates, and special offers (you may opt out at any time — see Section 7)
  • Site improvement: analyzing user behavior to improve our Site, products, and services
  • Security and fraud prevention: detecting and preventing fraud, unauthorized transactions, and abuse of our Site
  • Legal compliance: meeting our legal obligations and protecting our legal rights

3. Legal Basis for Processing (Applicable to U.S. State Privacy Laws)

We process your personal data under the following legal bases:

  • Consent: when you provide information voluntarily (e.g., opting in to marketing emails)
  • Contract performance: processing your order and delivering products as requested
  • Legitimate business interests: improving our services, ensuring security, and preventing fraud
  • Legal obligation: complying with applicable laws and regulations

4. Cookies and Tracking Technologies

We and our third-party partners use cookies, web beacons, pixels, and similar tracking technologies to collect and store information about your browsing activity. Cookies are small text files stored on your device.

4.1 Types of Cookies We Use

  • Essential cookies: required for the Site to function properly (e.g., shopping cart, checkout process)
  • Analytics cookies: help us understand how visitors interact with our Site
  • Advertising cookies: used to deliver relevant ads and track campaign performance

4.2 Third-Party Tracking Technologies

We use the following third-party analytics and advertising tools that may collect information through cookies and pixels:

  • Google Analytics: web analytics service provided by Google LLC. Google collects and processes data about your use of our Site. See Google's Privacy Policy for more information.
  • Facebook Pixel: provided by Meta Platforms, Inc. Used to measure ad performance and deliver targeted advertising on Facebook and Instagram. See Meta's Privacy Policy.
  • Bing Ads (Microsoft Advertising): used for ad tracking and conversion measurement. See Microsoft's Privacy Statement.

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, some features of our Site may not function properly if you disable cookies. You may also opt out of personalized advertising through:

5. How We Share Your Information

We do not sell your personal data. We may share your information with the following categories of recipients:

  • Service providers: Shopify (our e-commerce platform), payment processors (credit card processors, PayPal), shipping carriers (DHL, FedEx, UPS, USPS), and email marketing tools that help us operate our business
  • Analytics and advertising partners: Google, Meta (Facebook), and Microsoft (Bing) as described in Section 4
  • Legal authorities: when required by law, court order, or to protect our rights, property, or safety
  • Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order-related information is typically retained for the duration required by applicable tax and commercial laws (generally 3–7 years). Marketing data is retained until you opt out or request deletion.

7. Your Privacy Rights

7.1 General Rights

Depending on your state of residence, you may have the following rights regarding your personal data:

  • Right to know: request information about the personal data we collect and how we use it
  • Right to access: request a copy of the personal data we hold about you
  • Right to correct: request that we correct inaccurate or incomplete information
  • Right to delete: request that we delete your personal data
  • Right to opt out of sale or sharing: opt out of the "sale" or "sharing" of your personal data for targeted advertising purposes
  • Right to limit use of sensitive data: restrict the use of sensitive personal information (where applicable)
  • Right to non-discrimination: we will not discriminate against you for exercising your privacy rights

7.2 California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the CCPA:

  • The right to know what personal information is collected about you and whether it is sold or shared
  • The right to opt out of the "sale" or "sharing" of your personal information (note: we do not sell your personal information, but we may "share" it with advertising partners as defined by California law)
  • The right to limit the use of your sensitive personal information
  • The right to request deletion of your personal information
  • The right to access the specific pieces of personal information we have collected about you

To exercise any of these rights, please contact us at service@glowolfdiesel.com with the subject line "Privacy Rights Request." We will verify your identity before processing your request and respond within 45 days, as required by law.

7.3 Opting Out of Marketing Communications

You may opt out of receiving promotional emails at any time by clicking the "unsubscribe" link included in every marketing email or by contacting us at service@glowolfdiesel.com. Transactional emails (order confirmations, shipping notifications) will continue to be sent as they are necessary for order fulfillment.

8. Data Security

We implement appropriate technical, administrative, and physical security measures designed to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include SSL encryption for data transmission, secure payment processing through PCI-compliant providers, and restricted access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site and products are not directed to children under the age of 16, and we do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately at service@glowolfdiesel.com, and we will take steps to delete such information.

10. Third-Party Links

Our Site may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Do Not Track Signals

Some browsers offer a "Do Not Track" feature. Our Site does not currently respond to "Do Not Track" signals, as there is no industry standard for how to interpret them. However, you can manage cookies through your browser settings as described in Section 4.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page and update the "Last updated" date at the top. We encourage you to review this policy periodically. Material changes will be communicated through a prominent notice on our Site or via email.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: