Shipping policy

This Shipping Policy outlines how GLOWOLF processes, ships, and delivers orders placed on www.glowolf.com. By placing an order, you agree to the terms described below.

1. Order Processing Time

We process and ship orders within 24 hours of receiving your order confirmation, Monday through Friday, excluding U.S. federal holidays.

  • Orders placed Monday–Friday before 12:00 PM (EST): typically shipped the same day
  • Orders placed Monday–Friday after 12:00 PM (EST): shipped the next business day
  • Orders placed Saturday, Sunday, or holidays: processed on the next business day

2. Shipping Destinations

We currently ship within the United States only, including all 50 states. We do not offer international shipping at this time. We are unable to ship to P.O. Boxes for certain oversized items — a physical address will be required.

3. Shipping Methods and Carriers

We use the following carriers to deliver your orders. The carrier for your specific order is selected based on product size, weight, and destination to ensure the most efficient delivery:

  • DHL
  • FedEx
  • UPS
  • USPS

4. Delivery Timeframes

Destination Estimated Delivery Time Shipping Cost
Continental U.S. (48 states) 3–7 business days FREE
Alaska & Hawaii 5–10 business days From $80 (+$10 per 10 kg)

Note: Delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, holidays, or other factors beyond our control. Business days exclude weekends and U.S. federal holidays.

5. Free Shipping Policy

We offer free standard shipping on all orders shipped within the United States. There is no minimum order requirement. Free shipping applies to standard delivery service; expedited shipping (if offered) may incur additional charges.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

7. Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate at the time of checkout. GLOWOLF is not responsible for:

  • Delayed or lost packages due to incorrect, incomplete, or outdated addresses provided by the customer
  • Packages delivered to an incorrect address due to customer input errors
  • Packages that are lost or stolen after delivery to the address provided

If you realize you've entered an incorrect address, please contact us immediately at service@glowolf.com. If the order has not yet shipped, we will update the address. If the order has already shipped, we are unable to modify the delivery address, and you will need to contact the carrier directly.

8. Lost, Delayed, or Damaged Packages

8.1 Lost Packages

If your tracking shows "delivered" but you have not received your package, please:

  1. Check around your property, with neighbors, and with building management
  2. Wait 24–48 hours, as carriers sometimes mark packages as delivered before actual delivery
  3. Contact the carrier directly using your tracking number
  4. If the package still cannot be located, contact us at service@glowolf.com within 7 days, and we will open an investigation with the carrier

8.2 Delayed Packages

While we strive to meet estimated delivery times, occasional delays may occur due to weather, carrier issues, peak seasons, or other factors. If your package is significantly delayed (more than 5 business days beyond the estimated delivery date), please contact us, and we will assist in locating your shipment.

8.3 Damaged Packages

If your package arrives visibly damaged, please take photos of the damaged packaging before opening, then photograph the contents. Contact us within 7 days of delivery at service@glowolf.com with your order number and photos. We will arrange a replacement or refund. Do not discard the original packaging until the claim is resolved.

9. Shipping Restrictions

  • We do not ship to freight forwarders or package redirection services without prior approval
  • Certain oversized or heavy items may require special shipping arrangements and may have longer delivery times
  • We are not responsible for any packages returned to sender due to failed delivery attempts. Re-shipment will be subject to additional shipping charges

10. Taxes and Duties

All orders ship from within the United States. No import duties or customs fees apply to domestic U.S. shipments. Applicable U.S. state sales tax will be calculated and displayed at checkout based on your shipping destination and current tax laws.

11. Contact Us

If you have any questions about shipping or need assistance with your order, please contact us: